Airtel is one of the largest telecom service providers in India with millions of users depending on it for mobile, broadband, DTH, and digital services. While Airtel ensures high-quality connectivity, customers often need help with issues such as network problems, recharge failures, billing queries, SIM card issues, or broadband troubleshooting. That’s where the Airtel customer care number comes in.
The Airtel customer care number provides users with direct access to service support, complaint resolution, and general assistance. Whether you are using Airtel prepaid, postpaid, broadband, DTH, or any other Airtel service, customer support is available 24/7 to handle your queries. In this article, we will cover everything about the Airtel customer care number, different ways to reach Airtel support, how to raise complaints, and quick solutions for common issues.
What is Airtel Customer Care Number
The Airtel customer care number is a toll-free or paid helpline that allows subscribers to connect directly with Airtel’s support team. Depending on the service you use, Airtel provides different numbers for prepaid, postpaid, broadband, and DTH users. These numbers are available in multiple languages to make customer support simple and user-friendly.
For mobile users, Airtel has an IVR (Interactive Voice Response) system that allows you to choose options such as balance check, data usage, recharge help, or complaint registration. Broadband and DTH users can also call dedicated helplines for technical assistance.
Airtel Customer Care Number for Prepaid and Postpaid
Here are the key numbers for prepaid and postpaid customers:
- General Helpline (from Airtel mobile): Dial 121 for queries related to plans, offers, and services.
- Complaint Helpline: Dial 198 for reporting complaints or service-related issues.
- Airtel Balance Check & Info: Dial *121# to check your prepaid balance, data, and validity.
These numbers are accessible 24/7, and you can choose your preferred language while calling.
Airtel Customer Care Number for Broadband Users
Broadband or Xstream Fiber users can also connect with Airtel customer support through these numbers:
- Broadband Helpline: Dial 121 from your Airtel landline or mobile.
- Technical Support: Customers can also log complaints via the Airtel Thanks app for faster service.
In case of network outages or Wi-Fi problems, Airtel assigns engineers to visit your location if the issue cannot be resolved remotely.
Airtel Customer Care Number for DTH Services
For Airtel DTH (Digital TV) customers, Airtel offers a separate helpline:
- DTH Customer Care: Dial 12150 from your Airtel mobile number.
- You can also give a missed call to 81300-81300 for self-service options.
This service helps in resolving issues like recharge, pack activation, set-top box errors, or signal problems.
Airtel Toll-Free Helpline Numbers by State
Airtel also provides circle-wise customer care numbers so that users can get support in their regional language. These numbers vary from state to state. For example:
- Delhi/NCR: 9810012345
- Maharashtra & Goa: 9890012345
- Karnataka: 9845012345
- Tamil Nadu: 9894012345
- West Bengal: 9933012345
Users can dial their respective state customer care number for personalized support.
How to Contact Airtel Customer Care via Email
In addition to phone support, Airtel also allows users to connect via email:
- For Mobile Services: 121@in.airtel.com
- For Broadband Services: nodalofficer.[circle]@in.airtel.com (replace [circle] with your state name, e.g., nodalofficer.delhi@in.airtel.com).
This option is useful for customers who want to keep a written record of their complaints.
Airtel Thanks App – An Alternative to Customer Care Numbers
Apart from calling customer care numbers, Airtel has made complaint resolution easy through the Airtel Thanks App. Using the app, customers can:
- Check prepaid balance and data usage.
- Recharge mobile, broadband, and DTH.
- Raise service complaints instantly.
- Track the status of service requests.
- Chat with a virtual assistant for instant help.
This app-based support is faster than waiting for long call queues.
Common Problems Solved by Airtel Customer Care
The Airtel customer care number can help you solve a wide range of problems, such as:
- Network coverage issues.
- SIM card lost or blocked.
- Recharge or billing disputes.
- Data pack activation and deactivation.
- Broadband speed or connectivity issues.
- DTH recharge, pack change, or signal issues.
Instead of visiting a physical Airtel store, most of these issues can be resolved over a simple phone call.
How to Escalate Unresolved Complaints
If your problem is not resolved at the customer care level, Airtel provides nodal officer contacts for each state. You can escalate your issue by sending an email or contacting the nodal officer directly.
If still unresolved, you can reach out to the Appellate Authority of Airtel with all complaint details, docket numbers, and communication history. This ensures that your issue gets proper attention at higher levels.
Benefits of Airtel Customer Care Number
Here are some advantages of using Airtel’s helpline:
- 24/7 Availability – Support is available anytime.
- Multilingual Support – Helps customers in their preferred language.
- Faster Resolution – Most issues are solved in a single call.
- Self-Service Options – Automated IVR allows you to check balance, recharge, and more.
- Escalation Process – Higher authorities ensure complaints are not ignored.
Tips for Contacting Airtel Customer Care Effectively
- Always keep your Airtel number and registered details handy.
- Note down the complaint reference number after every call.
- Use the Airtel Thanks App for quicker resolution before calling.
- Try calling during non-peak hours (early morning or late night) for faster response.
Conclusion
The Airtel customer care number is an essential service for millions of users who rely on Airtel for mobile, broadband, and DTH services. Whether it’s a simple query about recharge or a serious complaint about network issues, Airtel’s helpline ensures customers get timely support. With multiple contact options including toll-free numbers, state-wise numbers, email, and the Airtel Thanks App, resolving problems has become easier than ever.
If you are an Airtel customer, keep these numbers handy to ensure a smooth experience with your telecom services.
FAQs
Q1. What is the Airtel customer care number for mobile users?
Ans: You can dial 121 for general queries and 198 for complaints.
Q2. Is Airtel customer care number toll-free?
Ans: Yes, most numbers like 121 and 198 are toll-free. Some state-wise numbers may be chargeable.
Q3. How can I contact Airtel customer care from a non-Airtel number?
Ans: You can call the state-specific customer care number (like 9810012345 for Delhi) from any mobile.
Q4. What is the Airtel customer care number for DTH?
Ans: Airtel DTH customers can dial 12150 for support.